Privacy policy

Account, order and support information

The store records the account and contact information you submit, delivery addresses, ordered products, order amounts, payment references and statuses, package tracking, return and refund records, and messages submitted through the contact form.

This information supports account access, stock reservations, order processing, delivery, customer assistance and the handling of order changes. Authorized staff can review the information needed to manage these tasks.

Payment and delivery providers

Card details are entered on Valor PayTech's hosted payment page through Ireland Pay. The store records payment references and verified results; it does not receive card numbers or CVV. Information required to process a payment is shared with the payment provider.

The store uses ShipStation and delivery carriers for shipping rates, labels and tracking. Delivery contact and address information and package details are shared as needed for those services.

Cookies and account security

Session cookies support sign-in, the shopping cart and form security. If you choose to stay signed in, an additional cookie remembers your login. Keep your password and private order links confidential. Use the password-reset option if you lose access to your account.

Automatic messages

Your email address is used for account activation and password recovery, order and payment updates, and delivery, return and refund notices when applicable. These messages use an unmonitored sender address. Please do not reply; use the contact form for assistance.

Records and privacy requests

Account, order and transaction records support ongoing order management and the review of payment, delivery and return issues. For questions about your information, or to request a correction or deletion, use the contact form. Our team will review your request and explain which records can be changed or removed.

Do not include card numbers, CVV, passwords or medical information in a support message.