Ordering information
Terms & conditions
How ordering, payment, shipping and support work at SomaAdvance.
Eligibility and research use
You must be at least 21 years old and purchase solely for lawful in-vitro research or laboratory development. Products are not for human or animal consumption, diagnosis or treatment. Read the research-use notice before ordering.
Orders and payment
Checkout creates an order awaiting payment and reserves available stock for a limited time. Your order page shows its status and any reservation expiry. An order receipt does not confirm payment or shipment.
When online payment is available, you continue to Valor PayTech's hosted payment page through Ireland Pay. Enter card details only on the provider's page. Returning to the store does not by itself confirm payment: the store verifies the result with the payment provider.
Prices and shipping
Your total is the product subtotal plus the selected shipping charge. We do not add a separate tax, tip or payment surcharge. Review the total and delivery option at checkout.
Delivery is available within the United States. Enter your delivery address at checkout to see eligible services and their prices. Delivery times are estimates. Tracking is shown separately for each package when available.
When your product subtotal reaches $175.00 or more, the lowest-priced eligible shipping option is complimentary. Other delivery options keep the prices shown at checkout.
Order changes, cancellations and returns
Use the contact form with your order number to request a change, cancellation, return or refund, or to report a delivery problem. Our team will review the order and provide the next steps. Submitting a request does not confirm a cancellation, return or refund.
Refunds and payment reversals are recorded separately from delivery status. A physical return does not automatically mean a refund has been issued. Your order page shows recorded payment adjustments; contact us if you need help understanding an update.
Order information and messages
Provide an accurate contact email and delivery address. Sign in to My account to view your orders and package tracking when available. Guest customers can use their private order confirmation link.
Automatic messages are sent from an unmonitored address. Please do not reply to them; use the contact form for assistance. See our privacy policy for how order and account information is handled.